Refund policy

Where goods are simply unwanted we will be delighted to offer an exchange to the value of the goods within 28 days of you receiving the goods. Mad About Nature is not responsible for covering costs of returning the goods. In this instance, please notify us of your intent to return the goods in writing, or by email to madaboutnature@outlook.com

 

Items must be unused and in a perfect resalable condition, accompanied by a valid order reference. Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items.

 

Should you experience any issues with your order, please contact us.

Faulty/ Damaged Goods

 

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact us via email at madaboutnature@outlook.com The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.

 

Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

 

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing or by email at madaboutnature@outlook.com. All goods believed to be faulty will be required for Quality Review. Once this item(s) have been received, a Quality Review Investigation will take place within 10 working days to complete. Correspondence will be made directly with the customer.

 

Returns Procedure

 

The cost of returning all unwanted items are your responsibility, all returns should be securely packaged. Please contact us for return delivery address.