How Can We Help? 🌿
Yes! We make our soaps ourselves in small batches in our Leicester workshops using the traditional cold-process method. Because they're handmade, colours, patterns and finishes can vary slightly from one batch to another — that's part of their charm.
Our soaps are made using carefully chosen plant oils, botanicals, clays and pure essential oils, depending on the individual recipe. We don't use palm oil, SLS, EDTA or parabens.
You'll find the full ingredients list on every individual product page.
Many of our products are vegan friendly, but not every product is vegan. Some of our soaps contain ingredients such as honey.
The individual product listing will always tell you whether a particular product is suitable for vegans.
Many of our soaps are made with simple, natural ingredients, but some contain essential oils and other botanicals which may not be suitable for everyone during pregnancy.
Because every recipe is different, please check the full ingredients list for the individual soap you're interested in. If you're unsure whether a particular ingredient is suitable during pregnancy, we recommend checking with your midwife, doctor or other healthcare professional.
If you'd like help checking a particular soap, please get in touch before ordering.
Our soaps are made without SLS, parabens, EDTA or unnecessary additives, but everyone's skin is different.
We don't make medical claims about our products, so if you have particularly sensitive skin or a diagnosed skin condition, please check the full ingredients list carefully and consider trying a small area first.
We can never claim to cure these conditions or that they should be used to treat eczema. What we can say is that we have a lot of customers who state that our products have greatly helped them with these conditions.
For soap-only orders, delivery is FREE regardless of the order value.
If your order contains other products, a different delivery charge may apply.
Orders over £40 qualify for free delivery.
We use Royal Mail tracked service. Tracking links are available on your despatch order confirmation email.
Allow your soap to dry out between uses. A draining soap dish or soap saver is ideal because it allows air to circulate around the bar.
Keeping your soap out of standing water will help it last much longer.
Shipping & Return Policies 🌿
We will always do our best to get orders out quickly if possible. Please upgrade to Tracked 24 if you are wanting quick delivery & let us know when you looking for it to get to get delivered by. We can then advise if that is possible or not.
For soap-only orders, delivery is FREE regardless of the order value. Soap bar only orders under £9 will be despatched using Royal Mail's standard service (not trackable but with order despatch and delivery confirmation). Soap Bar only orders over £9 will be despatched using Royal Mails fully trackable service.
If your order contains other products, a different delivery charge may apply. £3.75 for Tracked 48 & £6.50 for Tracked 24.
ANY Order over £50 qualifies for free delivery.
For fully trackable services links are available on your despatch order confirmation email.
At the moment, we only ship within the UK. We're a small family-run business based in Leicester and currently don't offer international shipping.
We usually dispatch orders on Tuesdays and Fridays. Please allow up to 5 working days for dispatch.
During particularly busy periods, especially in the run-up to Christmas, dispatch may take a little longer.
Bath bomb orders can occasionally take a little longer as they are are made to order.
We want you to be happy with your order. If you change your mind about a purchase, please contact us as soon as possible.
For unused and unopened products, you can usually return them within 14 days of receiving your order, provided they are in their original condition. Return postage is normally the customer's responsibility unless the item is faulty or we've made a mistake with your order.
For hygiene reasons, we cannot accept returns of soaps, skincare or other personal-use products that have been opened or used, unless the product is faulty.
If an item arrives damaged or faulty, please contact us and we'll be happy to help.
If you've realised you've ordered the wrong product, please contact us as soon as possible.
We'll always do our best to help, but because we are a small business and orders can be packed quickly, we can't guarantee that we're able to make changes once an order has been processed or dispatched.
If your order hasn't been dispatched, we may be able to amend it or cancel it so that you can place a new order.
If it has already been dispatched, you may need to follow our normal returns process.
Yes, where the product is eligible for return.
Please contact us before sending anything back, so we can give you the correct return instructions.
Returned products should be unused, unopened and in their original condition. For hygiene reasons, opened or used soaps, skincare and other personal-use products generally cannot be returned unless they are faulty.
If you've received something damaged, faulty or incorrect, please contact us before returning it so we can put things right.
Yes, there is a pick-up option at checkout for local customers. You will receive a notification when your order is ready for collection.
We're sorry! Please contact us as soon as possible and let us know what has happened.
If possible, please send us a photograph of the damaged item and the packaging it arrived in. This helps us understand what happened and, where necessary, make a claim with the delivery company.
We'll then work with you to resolve the problem, whether that means a replacement, refund or another suitable solution.
Please don't throw away the damaged item or packaging until we've had a chance to advise you what to do.
A Few More Things to Know 🌿
Occasionally, our checkout may have difficulty recognising a postcode, particularly if it's a new postcode or relates to a recently built property.
If you're having trouble, please try the following:
- Check your address manually — instead of using autofill, enter your address and postcode yourself.
- Double-check your postcode — make sure it's entered correctly, including any spaces.
- Try another device — if the problem continues, try completing your order on a different phone, tablet or computer.
If you're still unable to complete your order, please get in touch and we'll be happy to help.
It's a very popular listing! We put them back on sale as soon as we have some available. These are our off cuts so availability follows how busy we are and how much soap we are making. They tend to sell out quickly once listed, so keep an eye out for their availability.
Email us at madaboutnature@outlook.com for wholesale enquiries.
In your email please could you please supply the following in order so we know a little more about who we supply:
1. Name of company
2. Website link (if selling on line) or details of a physical shop
3. Likely order volume
4. How you heard about us.
Thank you.
We do not permit reselling of our products under our branding to be resold online. If you are looking to stock us in a physical shop please email madaboutnature@oulook.com with your enquiry.
We are not a physical shop. Our workshops are not accessible to members of the public for insurance reasons.
We do have a collection option for local customers which you can select at check out.