Dispatch Times

We always do our best to dispatch your order as quickly as possible. As many of our products are handmade and packed to order, dispatch can occasionally take a little longer.

Please allow up to 7 working days for dispatch. If we anticipate a significant delay, we'll do our best to let you know.

Delivery Options

Our standard delivery service is Royal Mail Tracked 48. You can also choose Royal Mail Tracked 24 at checkout for a faster delivery service.

Please remember that choosing Tracked 24 does not automatically mean your order will be dispatched sooner. We'll prioritise express orders where possible, but handmade products still need time to be prepared.

Royal Mail Tracked 48
Royal Mail aims to deliver within 2–3 working days, although delivery times can vary.

Royal Mail Tracked 24
Royal Mail aims to deliver the next working day, although delivery times can vary.

These are Royal Mail delivery aims, not guaranteed delivery times. Weekends, bank holidays and certain postcodes may affect delivery.

We'll email your tracking reference once your order has been dispatched, so you can follow its progress.

Local Collection

We're no longer able to offer free local delivery, but local collection is still available.

Where possible, please arrange collection during our usual business hours, Monday to Friday, 9am–5pm. Please contact us if you need to arrange a collection.

Delayed or Missing Parcels

Occasionally, parcels are delayed or may appear to have gone missing. We understand how frustrating this can be and will do our best to help.

If your parcel hasn't arrived, please contact us with your order reference and tracking details. We may need to allow time for Royal Mail to investigate before confirming that a parcel is lost. We'll work with you to resolve the issue, including arranging an appropriate replacement or refund where necessary.

Delivery Address Errors

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. If your order hasn't been dispatched, we'll do our best to correct it.

If a parcel is returned to us because an incorrect address was supplied, we may contact you to arrange redelivery and discuss any additional postage costs. If you no longer want the order, we'll explain the refund options available. Your statutory consumer rights are not affected.